Monday, February 27, 2012

The Melting Pot

Can anybody explain to me why I'd want to spend 100 bucks to cook my own dinner? I'm not a trained chef. I don't know what I'm doing. The main purpose for eating out is so you can have your food cooked for you by somebody who, presumably, knows what he or she is doing. Don't just give me a bowl of hot oil and a platter of raw food. Why is this appealing? Why is this considered fun? Why is this considered, dare I say it, gourmet dining?

If you haven't been to the The Melting Pot and enjoyed the forced, socially-awkwardness of preparing your own fondue, consider yourself lucky. Now, don't get me wrong, fondue in and of itself is all well and good. I used to live in Switzerland, even, so I have something of an appreciation for the cuisine. But that's in my own home, or perhaps even with a gathering of friends and family. Why would anybody go to a fondue restaurant? That'd be like if I took my dog to a daycare place that didn't feed him and made me clean up his poo. That wouldn't make any sense. That defies the purpose of doggy day care! Well, cooking my own food defies the purpose of a restaurant, I say!

Maybe I'm being unromantic. Maybe I'm being a wet blanket. But, if so, I'm in good company because even though the Melting Pot inexplicably has locations across the country, I've never met anybody who actually recommends it. You know why? Because they charge you 100 dollars to cook your own food. Maybe you don't have your own fondue set. Go to Ikea and pick up some pots and skewers for twenty bucks. Then go to the store and buy some meat and cheese and oil. Then, after dinner, count all the money you saved by not going to the Melting Pot.

Ok, Donald, so you've made it clear how you hate the very concept of the Melting Pot, but what about the execution? How do you like their food? Their food is crap. They have a variety of different flavored oils to choose from, all of which taste like oil. Put all the saffron and rosemary you want into a fondue pot and my steak is still going to taste like it was cooked in a vat of grease. So whether or not you get the low grade chuck or the filet mignon, that little chunk of meat is going to taste bland and oily and gross, as though somebody else has put it in their mouth and then spat it our on your plate.

But what about the cheese and chocolate fondues? Marginally better. I mean, you can did anything in chocolate or cheese and it's going to taste good. But, again, I don't need to spend 100 dollars for something drenched in cheese or chocolate. I can just buy a snickers bar and some nachos.

So, basically, the Melting Pot has survived this long because there are that many guys in this country who want to get laid. That's all I can figure. They must assume a fondue place will help their chances in impressing their dates. And they certainly are right that it will bring them closer, since they'll spend the rest of the night bonding over how much they hated dinner. Or, if you're a fondue lover who hates the clean up afterward, maybe I could see the appeal of eating at the Melting Pot. But, for me, there is nothing in the world that can make me want to eat in a restaurant that serves you a giant platter or raw meat and expects you to pay them for it.

Disgusting.

1.5 out of 5

Restaurant Websites

I hate the websites of most restaurants. They're either too slow, too flashy, too ugly, or just plain uninformative. But even worse than a bad website, are those Luddite eateries that don't even have websites at all. So far as I can tell, there are only three reasons to ever look at a restaurant's website: To check out the menu, find the address or phone number, or to inquire about prices. Nobody goes to these website's to be entertained, though it's nice to have an attractive page to keep up a customer's interest.

Anyway, I'm going to offer a few of my simple rules that every restaurant owner should follow when having their websites designed:

1. Have a Menu, Dammit!
This is, seriously, the most egregious offense any website can make. It's amazing how often you'll come across this ridiculous commission, as though restaurateurs assume that food is the least important part of the dining experience. Reality check: It's the most important part! Often, the menu is left out because it's "coming soon" through a dead link or a button that has yet to be activated, but this is no excuse. If you don't have the menu working, the website isn't working. It's as simple as that.

And if you do have a menu, for pete's sake don't have it as a PDF file. That just annoys me and probably slows down (or crashes) many computers. PDF sucks. Oh, and have all of the prices listed. That's important too. I don't care how good the food sounds, if there are no prices, I'm going to assume you don't want me to see them so I'm not coming there to eat.

2. Keep it Simple, Dammit!
Please, no Flash.  If I have to sit through some long, annoying intro just because I'm trying to find a phone number so I can make a reservation, I'm going to be annoyed even before I set foot in your restaurant. Just have a page with clear, simple links that are easy to find and easy to navigate. And don't have some annoying animation that reloads everytime I accidentally hit the wrong link or backup to go to the front page.

And, please, for the love of all that's holy, no music, no sound effects, and no voices yelling at me. I just want to read a menu in peace.

3. Keep it Attractive, Dammit!
Having said that, it's still important that a website look good. And, no, you don't need Flash to look good, just a nice, clean style that doesn't have a garish color scheme or an awkward layout. You try to make your food look good, right? So make your website look good too. But don't have it crash my damn computer.

4. Keep it Updated, Dammit!
If I read your menu online, I don't want to be surprised when I arrive and see that the best looking item is gone. If you have changed your hours or your phone number, you'd better make sure that's corrected on your website. And if I come in for happy hour, the hours you have listed damn well better be accurate, or I'm gonna be pissed.

Some Example Websites:
Here are some examples of some websites I've seen that either impressed me or annoyed me. By no means is this any attempt at an exhaustive, comprehensive list, just some lists that I've read lately with my opinions listed.

Black Bird
This is just a really good, really well designed website. It's simple, it's clean, it's attractive, and everything is easy to find. I'm not nuts about the color scheme, but it's certainly not ugly and does reflect the look of the actual restaurant. Good job.

Cafe Barbette
Ugh!
By no means the worst website around, but boy is it ugly. the restaurant itself seems to pride itself on its odd, almost garish design, but it works a lot better as an interior design choice than it does as a website. Seriously, who thought that white on red was an ok way to display text? Oh, and PDF menu links. And when you look at the menus, it's just black text on a white background. Why couldn't that have been written as html on the website itself?

Lyndale Tap House
Way too much text on the front page -- who's really going to read all this stuff -- but a well designed website all the same. What I want to illustrate here is their menu, which is presented pretty much perfectly as a series of images instead of just boring text or as an annoying PDF file. This is how it should be done. It is a bit small, however, which is one of the problems with using images like this. Too small and the info is hard to read, too big and it'll slow down most computers.

Mt. Fuji
Where to start with this one? First of all, it's just ugly. Bad colors, awkward design, and a less than intuitive layout. I mean, look at that menu? They couldn't have formatted that a little better so it wasn't just a giant page full of text that takes forever to scroll through? Break it up into sections.

Also, and worst of all, this is the website that inspired by above rant about websites that have their happy hour times wrong. The website says happy hour on Saturday starts at 9:00pm, but Shannon and I discovered the hard way that it actually begins at 9:30pm. The server Brandon was apologetic and very accommodating when I politely complained, agreeing to charge us the happy hour price for our drinks as long as we were ok with waiting the extra twenty minuted before ordering food at the discounted prices. This was nice on his part, but hardly a perfect compromise considering the blame was entirely theirs. He also mentioned that at least one other party that evening had the same problem as us. And looking at their website, it has yet to be fixed.

Sushi Tango
This website is a marvel of graphic design, but it's also annoying to navigate, too loud, and annoys me. I hate Flash, but I will admit that this website has pretty good Flash, and the menu bar on the bottom keeps things from getting too hard to follow. But, still, I'd rather just not have all of this pizazz.

The Herkimer
One of my favorite restaurants also has one of my least favorite websites.

Let's just look at that front page for a second. What is the most prominent feature? A field to search for available tables and make a reservation. This is odd because Herkimer doesn't take reservations. You seat yourself. So why have this awkward, ugly field on the front of your website that serves no purpose and directs people to a different website? 

And their menus are PDFs.

So... how's my website?

Twin Cities Teppanyaki Round-Up

Teppanyaki: Or, as it's known in America, one of those restaurants where they cook at your table. It's good food, usually in plentiful portions and in multiple courses, accompanied by a show put on by your chef. I love Teppanyaki stlyle cuisine and have been going to such restaurants since I was a kid. I've had a chance to try a few places in the Twin Cities and figured I'd give my opinions on each and rank them accordingly.

I'm sure there are several more restaurants in the Twin Cities that offer Teppanyaki style cooking at your table, but I'm going to be talking about just three: Benihana, Ichiban, and Sushi Tango. I'll take into account flavor, ambiance, entertainment value, and whatever else either enthralled me or annoyed me about each place.

Benihana
Benihana might be my all time favorite restaurant, but that has more to do with simple nostalgia than anything else. I've been going there almost every year for my birthday since before I can even remember, but at least for two decades or so (with just a few exceptions here and there, when I was in college or live in a place where there was no Benihana, heave forbid.) It has become something of a Pfeffer tradition, and it is pretty much the place that popularized this style of cuisine in America. They were the first and the best, and that's what makes them great... but it's also what makes them some what lacking as of late. The first gets to pioneer and dominate, but in their attempt to spread and stay on top for so long, certain sacrifices have to be made and things become stale and generic. But I'll never stop going there and I'll never stop loving it.

To begin with, the food is just fantastic with layers upon layers of incredibly flavor... much of which comes from the copious amounts of butter and soy sauce. If you're on a diet, you might want to avoid Benihana, since there's nothing you can eat that isn't smothered with butter. Even the shrimp or scallops or other such item that sounds healthy by itself is going to be served coated in butter and dripping with soy sauce. And then, of course, you have to dip it in either of the two sauces that come with each plate. Every diner gets a cup of ginger sauce and some kind of mayo sauce, both of which are amazing. My mother and my sister always request two ginger sauces and no mayo, but I get both and dip indiscriminately in either, often mixing them together for a taste sensation that must be experienced to be understood. By the time the chef is done, I usually have to ask for a few refills for my sauce cups.

But my favorite part of the meal is the salad, which is topped with an amazing ginger dressing that is the best thing I've ever tasted in my entire life. I love this dressing and so does everybody else who's ever tried it. It's simply phenomenal. I also love the soup, the incredible chicken fried rice, shrimp, steak, vegetables, and everything else they give you.

So I can understand when people complain about the food being heavy. I can understand when people say that they feel full and sick to their stomach after eating a heaping portion of Benihana's food. But I can't understand when people say they don't want to go there since that's the point. I wouldn't go to Benihana every day, but two or three times a year it's an absolute treat. And, ok, I would go every night if I could, but I would go broke. It's kind of expensive. And I guess I would die of diabetes too or have a heart attack, but I'd go out with a smile on my face.

The service can range from terrible to kind of not bad. The wait staff always seems like they are in a hurry, and that's probably because every location has about 800 tables spread over the course of a building the size of a football field. The chefs also tend to range in quality, but none of them have been all that exceptional over the course of my last few visits. Once you've been to Benihana, you've seen the entire shtick and heard all of the jokes. I definitely love the shtick and enjoy hearing the same jokes and seeing the same tricks every time, but at this point it's because of nostalgia and not because the chefs are all that entertaining. Most are actually poor performers lacking much charisma who seem like they are bored to be there, which isn't surprising because they must do the same patter dozens of times a night five or six nights a week. Also, and I don't want this to come out the wrong way, but I can't remember the last time I've seen an Asian chef at a Benihana. They are all Hispanic, which is fine -- more than fine! -- but it does seem odd when they say things like "domo arigato" and "sayonara."
Overall Rating: 4 out of 5

Ichiban
I would be tempted to describe Ichiban as a poor man's Benihana, but it might actually be more expensive. But in terms of flavor and entertainment value, Ichiban just doesn't come close. It's just like Benihana, but not as good. It's sort of like the Bizarro Benihana.

Benihana starts their meal with one of the best salads you'll ever have, while Ichiban gives you some kind of weird cucumber salad that I just didn't like. Benihana gives you a succulent, delicious shrimp appetizer, while Ichiban gives you chicken livers mixed with mushrooms. The chicken livers are doused with butter and soy sauce so the first bite makes them seem edible, but after two or three, I felt like I was going to be sick. They just didn't taste right, with an odd, sandy texture that just put me off. And the rest of the food was just bland, but at least it wasn't as bad as the chicken livers and salad. The food at Ichiban isn't bad (except for the livers), but it just isn't worth the exorbitant price.

The chefs might have a little more personality than Benihana's, however, even though they perform mostly the same tricks and tell the same jokes. But at least they smile once or twice and attempt to make some kind of connection with the diners. Also, the service from the wait stuff is way better. And while every Benihana looks like a giant, unfinished basement, the ambiance and decor at Ichiban is actually quite stunning and very cool. This is a great looking restaurant that has a lot of charm. It's just not that good.
Overall Rating: 2 out of 5

Sushi Tango
I've already raved about Sushi Tango's sushi section (you can read my review here), but they also have a few teppanyaki tables tucked way in the back of the restaurant, almost as an afterthought. But trust me... the food is so good they should think about changing their name to Teppanyaki Tango. I've been to Tango many times, but I have only had their Teppanyaki once and it was a fantastic experience.

Sushi has the luxury of not being a chain (although there are two of them) so they don't have to mass produce their cuisine or brand of service. This independence showed in both the quality of their food and in the service provided by our chef. The chef was named Chan and he was clever and charming and engaging and made me enjoy the show provided with my teppanyaki meal in a way that I haven't experienced since I went to Benihana as a child. He did a bunch of tricks and that are typical for this kind of thing, but he did them with such charm and wit that it seemed like he was making them up as he went along, and he actually engaged us all in conversation. Most important of all, he performed and cooked for us with with exuberance and glee that it seemed like he was having as much fun as we were.

And the food was delicious. I ordered the tuna steak seared rare, and it melted in my mouth even before I took a bite. It was just awesome. My friend ordered filet mignon, which was tender and flavorful and much better than Benihana's (sorry!!). My sister Tanya got lobster tail, which was every bit as good as you'd expect. But I think the tuna was the best, and that's notable because I don't think either other place offers it on their menu.

The dipping sauces were similar to Benihana's, but not quite as flavorful in my opinion. The fried rice was fantastic and maybe better than Benihana's (it was certainly lighter and less filling), but it didn't have chicken. And while the salad was very good, it wasn't as legendary as Benihana's. Tango's food and service was so good, it almost made me forget Benihana... almost. Both my friend and Tanya agreed that it was better and they mocked me for still preferring Benihana. What can I say? Nostalgia is a powerful thing. But all in all, the level of service was the best and the quality of the ingredients was outstanding. It's also the most reasonably priced.
Overall Rating: 5 out of 5

Conclusion:
It breaks down like this: Ichiban kind of sucked, Tango was the best, but I'm still going to spend every birthday at Benihana. I prefer their salad dressing and fried rice, love them for their nostalgia, and have a membership in their "Chef's Table" club that gets me a free meal in the month of my birthday. I love Benihana, but I'd still recommend Tango as the best place in the Twin Cities to get some great teppanyaki.